When will my order ship?
Processing times vary by item. Made-to-order products are typically prepared for shipment within 2–7 business days. Stocked and supplier-fulfilled products may follow different timelines shown on the product page or order confirmation. Delivery time begins after your order ships.
Will I receive tracking?
When tracking is available, it will be emailed to you after your order ships.
Why did my order arrive in more than one package?
Items may be produced or fulfilled by different facilities, so parts of the same order can arrive separately.
Can I change or cancel my order?
Orders enter production or fulfillment quickly. Email us as soon as possible and we will do our best to help, but changes and cancellations are not guaranteed once processing has started.
Do you accept returns or exchanges?
Return eligibility varies by product and fulfillment partner, so please review our Refund Policy before ordering. Made-to-order items generally cannot be returned or exchanged for change of mind, incorrect size or color selection, or buyer’s remorse. If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos.
What if my item arrives damaged or incorrect?
Email hello@suttonlaneco.com with your order number and photos of the item and packaging. We will review the issue and make it right.
How do I choose a size?
Please review the size guide on each product page before ordering. Measurements can vary by product style.
How can I contact Sutton Lane Co.?
Email us at hello@suttonlaneco.com. We aim to respond within 1–2 business days.