Shipping policy

Sutton Lane Co. orders may include made-to-order products and items fulfilled by independent brand partners. Processing and delivery times vary by product and fulfillment partner, and a single order may arrive in more than one shipment.

Processing time

Most made-to-order products are prepared within 2–7 business days. Partner-fulfilled products may ship sooner or follow the timing shown on the product page or at checkout. Processing times may be longer during holidays, launches, or periods of high demand.

Delivery estimates

Delivery estimates begin after each item is ready for shipment and may differ between packages. Estimates shown at checkout are provided by the carrier and are not guaranteed. Weather, carrier delays, holidays, and destination may affect arrival times.

Shipping rates

Available shipping methods and rates are displayed at checkout based on your order and delivery address. Orders containing products from more than one fulfillment partner may have separate shipping rates that are combined in the checkout total.

Tracking and separate packages

When tracking is available, you will receive it by email after each package ships. Items may be fulfilled by different facilities and can arrive in separate packages at no additional shipping charge beyond the amount shown at checkout.

Address accuracy

Please review your shipping address before placing your order. Contact us immediately if you notice an error. We will do our best to help, but address changes are not guaranteed after production or partner fulfillment begins. We are not responsible for packages delivered to an address entered incorrectly at checkout.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, or your package arrives damaged, email shopsuttonlaneco@gmail.com with your order number. We will review the situation and help with the next steps.