Refund policy

Many Sutton Lane Co. items are made to order, while others are fulfilled by independent brand partners. Because products are prepared and shipped through different fulfillment partners, we generally do not accept returns or exchanges for change of mind, an incorrect size or color selection, or buyer's remorse, unless the product page states otherwise.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 30 days of delivery at shopsuttonlaneco@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue and make it right. If approved, we will arrange a replacement or refund at no additional cost.

Cancellations and order changes

Orders can enter production or partner fulfillment quickly. Contact us as soon as possible if you need to request a cancellation or change. We will do our best to help, but changes and cancellations are not guaranteed once production or fulfillment has begun.

Refunds

If a refund is approved, it will be issued to your original payment method. Your bank or card provider may need additional time to post the credit.

Before sending anything back

Please do not mail an item to us unless we have provided return instructions. Unapproved returns may not be accepted.

This policy does not limit any rights you may have under applicable consumer-protection laws.